Project Description

With developing the call-center CMS for SeriousBox, the client requested a multi-regional, multi-lingual, multi-level, dynamic platform that implements an (ever-growing) range of business intelligence working with other SeriousBox systems. By understanding the end-users (call-center employees), I created this with a simple layout, easy to use design with front-end and back-end coding. The site offers users the ability to not only track individual call efficacy but enabled the call-center project-leaders to increase overall productivity with different statistics (performance) over time. The site is built with the CodeIgniter platform and uses dynamic HTML loading, as well as several other independent libraries (e.g. dataTables, PDF-writer, iDeal API, ...) .

Use: internal by call-center employees For: selling advertisements on SeriousBox® narrowcasting locations How: integration with existing data combined with newly added order information

In short: A unique sales automation system for placing versatile advertisement orders on SeriousBox® locations, including customer communication and payment options.

SeriousBox narrowcasting is a multi-fold system, consisting of: